At Primelabs26  , customer satisfaction and product quality are important to us. Due to the specialized nature of research peptides and laboratory compounds, all return and refund requests are handled carefully and reviewed on a case-by-case basis. Please read this policy carefully before placing an order.

Research Use Only Products

All products sold by Primelabs26 are intended strictly for laboratory and scientific research purposes only. Because research compounds require careful handling and controlled storage conditions, returns and refunds may be limited once products have been shipped or delivered.

By placing an order, customers acknowledge and accept the terms outlined in this Return & Refund Policy.

Eligibility for Refunds

Refunds requests may be considered under limited circumstances, including:

  • Incorrect product received
  • Damaged items during shipping
  • Missing items from an order
  • Order issues caused by processing errors

To be eligible for review, customers must contact Primelabs26 promptly after receiving the order and provide detailed information regarding the issue

Primelabs26 reserves the right to deny any refund requests

Products that have been opened, used, altered, improperly stored, or damaged after delivery may not qualify for return or replacement.

Non-Refundable Items

For safety, quality control, and research integrity reasons, the following items are non-refundable:

  • Opened or used products
  • Products with damaged seals or packaging
  • Products improperly stored after delivery
  • Clearance or promotional items where applicable
  • Orders delayed due to customs or carrier issues outside our control

For safety, quality control, and research integrity reasons, the following items are non-refundable

Refund Policy

Refund requests are reviewed individually based on the nature of the issue. Approved refunds may be processed in the original payment method used during checkout.

Refund eligibility may depend on factors such as:

  • Order condition
  • Product condition
  • Verification of issue
  • Shipping status
  • Compliance with policy requirements

Shipping fees may not be refundable unless the issue resulted from an error on our part.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact our support team as soon as possible with:

  • Your order number
  • Description of the issue
  • Photos of the package and product where applicable

Our team will review the issue and determine the most appropriate resolution, which may include replacement, store credit, or refund where approved.

Order Cancellations

Orders may only be canceled before they have been processed or shipped. Once an order enters fulfillment or shipment stages, cancellation requests may no longer be possible.

Customers should contact support immediately if they need to request an order cancellation.

Shipping Responsibility

Customers are responsible for providing accurate shipping information at checkout. Primelabs26 is not responsible for lost packages, delays, or delivery issues caused by incorrect addresses submitted by the customer.

We are also not responsible for delays, holds, confiscations, or delivery failures caused by customs authorities, local regulations, or shipping carriers.

Limitation of Liability

Primelabs26 reserves the right to refuse any return, refund, or replacement request that does not comply with this policy. We are not responsible for damages or losses resulting from misuse, improper handling, or unauthorized use of research products.

Contact & Support

If you have any questions regarding returns, refunds, damaged products, or order concerns, please visit our Contact Us page for assistance. Our support team will review your request and respond as quickly as possible.

Limitation and Liability

Add- By purchasing from this website, you acknowledge these are research only products not intended for human use.

Policy Updates

Primelabs26 reserves the right to modify or update this Return & Refund Policy at any time without prior notice. Changes become effective immediately upon posting to the website.

Customers are encouraged to review this page periodically to remain informed about our latest return and refund policies.